Effective Date: August 6, 2025
Total Home Cleaning (“we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, share, and safeguard your data when you visit our website at https://total-home-cleaning.com, contact us, or use our services.
1. Information We Collect
- Personal Information: Name, phone number, email address, physical address, and any other details you voluntarily provide.
- Service Details: Information about your home, cleaning preferences, frequency of service, and any special instructions.
- Communication Data: Records of your communication with us via email, phone, text messages, or our website forms.
2. How We Collect Information
- When you contact us via our website, phone, or email.
- When you schedule a cleaning or request a quote.
- When you subscribe to updates or promotional emails.
- Through third-party integrations used to manage bookings or payments (e.g., payment processors).
- When you apply for a job with us.
3. How We Use Your Information
Your data is used to:
- Respond to inquiries and provide customer service.
- Schedule, manage, and deliver cleaning services.
- Send service reminders and updates.
- Improve our website and customer experience.
- Send occasional marketing emails (you can opt out anytime).
- For job applicants, manage your application status, onboarding materials, or other employment-related updates.
4. Sharing of Information
We do not sell or rent your personal information. We only share your data with third parties under the following conditions:
- With trusted service providers (e.g., payment processors or dispatching tools) that assist in running our business.
- When required by law, legal process, or government request.
- To protect our legal rights or the safety of others.
5. Cookies and Tracking Technologies
We may use cookies or similar technologies for:
- Basic website functionality.
- Traffic analytics (e.g., how users navigate the site).
- Improving our website experience.
You can control cookies through your browser settings.
6. Data Security
We use appropriate technical and organizational measures to protect your information, including:
- Encrypted data transmission (HTTPS).
- Restricted access to data by authorized personnel only.
- Secure third-party systems for scheduling and payment.
7. Data Retention
We retain your information only as long as necessary to:
- Fulfill service-related purposes.
- Comply with legal, regulatory, or tax obligations.
- Support potential future interactions (e.g., rebooking).
When no longer needed, data is securely deleted.
8. Your Rights and Choices
You have the right to:
- Access, correct, or delete your personal information.
- Withdraw consent to marketing communications at any time.
- Request information about how your data is being used.
To make a request, email us at info@total-home-cleaning.com.
9. Children’s Privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from children. If we discover such data was collected, we will delete it promptly.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. If changes are significant, we will post a notice on our website. The most current version will always be available at https://total-home-cleaning.com.
Contact Us
If you have questions or concerns about this Privacy Policy, please contact us:
Total Home Cleaning
📍 Address: 31e Chatham Rd, Summit, NJ 07901
📞 Phone: 908-273-8774
✉️ Email: info@total-home-cleaning.com
🌐 Website: https://total-home-cleaning.com
